IPitomy’s ACD leverages all the advantages of IP
to maximize user productivity
Our IP call Center insures callers experience the ultimate in customer service both of which translate into improved business performance and an optimal ROI
- Virtual Call Centers – utilize the best agents regardless of where they are at home or in different geographic or branch office locations.
- Skills-Based Routing – match the caller’s needs to the available agent best suited to handle the call.
- Multiple Queue Assignments – increase productivity and capacity by equipping agents with the information they need to effectively handle a variety of call types.
- Overflow & Load Balancing – respond to fluctuations in call volume by automatically enlisting additional agents or groups when user-defined thresholds are breached.
- IPitomy Call Manager - Agents and supervisors are aware of call center activity at all times. Powerful coaching and recording features are available for state of the art performance and adherence to regulatory requirements.
- Queue Statistics– Available reporting for monitoring of agent activity, answered/unanswered calls, total calls, Average wait, average length, max/min length and more plus individual agent stats.
IP ADVANTAGES IN THE CALL CENTER
IPitomy’s Call Center Solution provides plenty of flexibility to build and deploy the best team available, regardless of geographical barriers. Agents can work in any number of branch office locations, work from home or anywhere there is a branch connection or WI-FI coverage.